frequently asked questions

Not many people are in the position to hire a full-time assistant, and there are many hassles and risks in hiring part-time help. We are a unique service in that we are able to operate around your schedule and are flexible—you can book dedicated time with us or just contact us when you require services.

We offer superior customer service and hire only the most capable service professionals. We are also fully licensed, bonded, and insured for your protection and we keep all our clients’ personal information completely confidential.

We charge a flat $45 per hour for nearly all services.

We also offer prepaid packages for a discount. Please inquire directly and we will do our best to accommodate you.

No, not in the city. Our fees are hourly and straightforward. There are no hidden charges.

For service in our North Shore coverage area, standard IRS mileage rate of $0.51 cents/mile will be assessed.

No. Competing services often charge a yearly membership fee on top of their hourly services but we believe in charging you only for services and not piling on additional fees.

If you are interested in becoming a client, contact us at 773.377.5385 or submit an email to Info@ChicagoAnytimeAssistants.com You will receive a response within 24 hours to set up a complimentary consultation.

We will establish at our initial consultation whether you prefer to set a weekly appointment or request services as-needed. Either way, you can contact us with a new request by phone at 773.377.5385 or via email at Pam@ChicagoAnytimeAssistants.com. You will receive a confirmation of your request and an estimated amount of time to complete the task within 24 hours.

We understand that trust and efficiency are the cornerstones of our business. Employees are chosen based on their prior work history in a client service field, educational level, knowledge of the Chicagoland area and commitment to customer service. Each employee undergoes a background and security check. Chicago Anytime Assistants is fully licensed, bonded, and insured for your protection.

After our initial consultation, we will do our best to match you with the appropriate person based on your needs and availability. And you have the option to meet and approve anyone that is providing service in your home.

Clients who choose to work with us during a reoccurring appointment will have tasks handled that day. All other requests will be completed within 48 hours. Same-day/”rush” services are provided “as available.”

We bill by the hour with a two-hour minimum for your first service. Services are billed in 15-minute increments thereafter. CAA fronts all of your purchases and expenses (such as groceries, dry cleaning, etc) and they are billed along with your hourly rate.

We require a credit card be kept on file, but CAA pays upfront for all purchases and bills twice monthly via PayPal for our hourly services and purchases. Personal checks are also accepted. A charge will only be made to your card if your PayPal payment is not received.

Yes, hourly packages expire within 90 days of purchase. Gift certificates also expire within one year of purchase.

Office Hours are 8:00 a.m. – 5:00 p.m. Monday – Friday. After hours, holiday and weekend rates are offered as available and rates vary.

Your personal information is safe and secure. Chicago Anytime Assistants does not give out personal information to third parties. Click here for our Privacy Policy.

As part of our client agreement, we are subject to this Privacy Policy which ensures we will treat all of your personal information and property appropriately.

We believe that trust should be earned, not automatically given. That is why we do not require clients to give us house and car keys—they are given to us at the discretion of each client.

We require 24 hours notice if you are canceling or re-scheduling an appointment. Notification may be done via e-mail or telephone. If notification is not received, we reserve the right to charge you for the full amount of time scheduled.

Chicago Anytime Assistants will not perform any service that is illegal, unethical or that poses unnecessary danger to any person or property. CAA further reserves the right to decline any request at its sole discretion.

Unfortunately, we are not entertaining franchising opportunities at this time.

Yes. We are a growing company and are accepting applications. Please e-mail us your resume and cover note and we will respond only to those we wish to interview. No phone calls please!